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TERMS & POLICIES

SWIMMING FEES
Fees are paid monthly and are due the last week of the previous month.  All fees must be paid in full prior to the start of the current month.  
 
MISSED LESSON - WITH NOTIFICATION
If a lesson has been missed and notification has been received a make-up class may be possible only if the make up policy is followed.
 
MAKE UP POLICY
Notification of a cancelled class must be given, to be able to take advantage of our makeup lessons. To notify us of the cancellation please call 0447 420 846, and speak to one of our staff or leave a message, or email connect@myswim.com.au. A makeup lesson is only offered if Myswim is notified of your absence prior to the start of lessons for that day. Makeup lessons are a substitute class that will take place at a different time to your weekly class. A makeup is only offered by Myswim once Myswim has been notified of their cancellation and a position has been found to allow the substitute class to take place. Make ups must be made within a 4 week period and cannot be guaranteed. A makeup lesson cannot be cancelled or re scheduled after the booking has been made, in doing so the lesson will be forfeited.  No exceptions will be accepted.
 
MISSED LESSON - EXTENDED ABSENCE
To retain a place during an extended absence ie holidays or sickness, notification must be given and make up lessons are offered only if make up lesson policy is followed.  The alternative is to completely cancel and re book on return, however Myswim cannot guarantee the original position or time will still be available.
 
MISSED LESSON - WITHOUT NOTICATION
The full lesson fee is payable. Make up classes will not be offered. Two weeks with no notification will result in your child being removed from program and any outstanding fees must be payed in full to re enter the Myswim program.
 
CANCELLATION FROM MYSWIM PROGRAM
If you are choosing to leave us at any stage, whether it is to have a break or holidays, notification Must be provided in writing. A cancellation form can be obtained from our office or email us at connect@myswim.com.au with the following details- day, time, child's name date when leaving and reason for leaving and all outstanding fees MUST be paid prior to leaving. Two week's notice must be provided in order to receive your bond lessons.  Bond lessons are to be taken the first available two weeks after your financial payment date.  If you are unable to take the bond lessons on those two weeks the bond lessons will be forfeited.    
 
MYSWIM BOND PAYMENT
Upon enrolment you will be required to pay a bond to join Myswim. This bond is for all programs offered by Myswim and will be 2 weeks of lesson fees. It will be re-imbursed to you in the form of 2 free lessons, upon exiting the program if two weeks notice is provided by writing.(see cancellation from program policy for further details) If notice is not received in writing and or you are removed from the program due to no notification of missed lessons, then the bond will be forfeited. You will be required to pay the bond again upon re entering the program.
 
CONTINUOUS LESSONS
First booking is permanent unless Myswim is informed of intention to cancel. Re-booking after each lesson is not required. A booking will be automatically cancelled if lessons are missed for 2 weeks without notification.
 
SIBLING DISCOUNT
Myswim offers a discount for swimmers with siblings.  First child is charged full price, second child has 5% discount, third child will receive 10% and the 4th and any consecutive children have 15% discount.
 
CHANGING DAYS/LESSON TIMES
Days and times may be changed if required, and where possible. However, if a permanent change is required it might be necessary to be placed on a waiting list till a day and time becomes available.
 
REPLACEMENT INSTRUCTORS
Myswim will endeavour to give each child the same instructor weekly. If for unforeseen circumstances this is not possible an alternative instructor will be provided.
 
PUBLIC HOLIDAYS
No cancellation fees will apply on public holidays or when the centre is closed.
 
SWIMMING CAPS
It is recommended that swimming caps be worn during your child's lesson.   
 
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